Rates direct debit
You can pay your rates by direct debit. The payments are made direct from your bank account to us. The deduction can be:
- monthly - on the 20th day of each month
- quarterly - on the rate instalment last day. The amount deducted is shown as 'total now due' on your invoice
- fortnightly - every 2nd Friday
- weekly - every Friday
If payment falls on a public holiday, our deductions will be processed the next business day. Please ensure you have sufficient funds in your account for the payment.
EasyPay by direct debit - application form
Fill in the EasyPay form and return it to us.
Write your property assessment number in the payer code box. Otherwise write the property address on the form. Remember to tick your payment option.
Frequently asked questions
Q. What happens if I miss a payment?
We will write to you about the missed payment. Your payment plan may be revised to ensure that your annual rates are paid in full by 30 June of each year.
Q. What if I haven't got enough money in my account to cover the payment?
Tell us as soon as possible, at least 2 days before it is due to be deducted from your bank. Then we can make an alternative arrangement. Contact us
Q. What if I receive a rate rebate?
Apply for your rate rebate as normal - each year. When you receive a rate rebate it will be taken into account and your payments will be revised. We will send you a letter setting out the revised payments.
Q. How do I stop the direct debit?
Tell us that you want to cancel your direct debit. We need at least 2 days before the direct debit is due to be deducted from your bank account. Contact us