Learn how to get the most out of the reporting features of MYOB Accounting software. Suitable for users of MYOB Accounting/Plus/Premier software.

Time: 10.00am – 12.00pm
Venue: Blue House Computing, 398 Childers Road (next to Farmlands) Gisborne
Price: $125 including gst

A new information roadshow aimed at helping small businesses start up, better manage themselves and grow, with help from the government. Start, Manage and Grow Your Business, provides case studies of business people who solved their business problems with help from government agencies. Also will be showcased local speaker/s who have used Government initiatives as a the positive influence on their business.

Local business people will be encouraged to ask questions, solve problems and find out about what is available.

Keeping yourself and workmates free from injury takes special knowledge and skills. This course will give you an understanding of health & safety and a few tips on how to get your staff and managers motivated for safety.     

Benefits of the course are knowledge and skills that will:

• Qualify attendees as approved health and safety representatives
• Help with set up and maintenance of practical and effective health and safety systems
• Encourage attendees to be active in preventing injuries

Content

• The legal frame work
• Functions of a Health and Safety Representative
• How to involve employees in health and safety
• Good faith in practice
• Hazard management
• Accident and emergency investigation and reporting
• Safety resources available
• Developing a plan of action

Time: 2 days 9.00am - 4.30pm each day Venue:TBA                                                                                                     Price: $120 +GST per person ($135.00). Discounts do not apply.

How to Manage Conflict

Conflicting priorities and differences of opinion are an expected result of people working together as a team. Discover how to manage and resolve these issues for positive and productive results.

Conducting market research for small business

Making key decision in business can be more successful with the right information. Your customers are the most accurate source of ideas – they hold the $$$’s. This workshop will enable you to conduct valuable, time – efficient research.

• Learn to prepare for conducting research that will provide the right information
• Learn various research methods and select the right option for our business
• Develop a research survey for your business
• Plan to conduct research to gain accurate results
• Learn to analyse and interpret results
• Learn tips to avoid typical research pitfalls

Presenter: Deane Purdue
Time: 5.30pm – 8.30pm
Venue: BDO Spicers Gisborne, 1 Peel Street, Gisborne
Price: fully funded by NZTE for small to medium businesses.

Picture where you are and where you want to go…

Determine your choices to become your future……

How do you get start? PLAN!

Come and learn to write your business plan with New Zealand Trade and Enterprise….

Using the NZTE Tool – Planning for Success – Helping to develop your own Business Plan means you have access to a Business Plan framework setup. All you need to do is input your business information. With the help of two great facilitators who will help you with the documenting and the financial components from “Go to Woe” you can walk away with your first professional developed plan.

• Introduction
• Business Profile

Getting the best performance from staff can be hard work, and supervisors and managers need to learn the skills to succeed in this important part of their job. This programme is practical and fun. Here, you will learn proven techniques for managing staff effectively and improving the performance of your team.

Presenter: Carol McCormick and Margaret Hansen
Time: 9.00am – 4.30pm
Venue: BDO Spicers Gisborne, 1 Peel Street, Gisborne
Price: $335 + GST

If you are new to GST, this course is designed to give you an understanding of the fundamentals of GST in a relatively short period of time. It would be a good refresher for those who have worked with GST but never really had the time to study the fundamentals.

Time: 8.30am – 10.30am
Venue: Emerald Hotel, Reads Quay, Gisborne
Price: $144+GST=$162 per person

This course is designed for those who have been dealing with GST for some time. Practical examples will be used to work thorough the various aspects of GST covered throughout the session.

Time: 11.30am – 1.30pm
Venue: Emerald Hotel, Reads Quay, Gisborne
Price: $144+GST=$162 per person

Improving business cash flow is vital to survival and prosperity. This workshop provides the skills and tools for you to increase cash flow by improving debtor and stock management practices

• Learn to identify cash flow "hot spots"
• Diagnose problems and areas for improvement
• Develop tactics to increase stock turn to free up cash
• Develop a debtors procedure
• Action plan implementing tactics and procedures after the workshop

Presenter: Deane Purdue
Time: 5.30pm – 8.30pm
Venue: BDO Spicers Gisborne, 1 Peel Street, Gisborne
Price: fully funded by NZTE for small to medium businesses.

• Contracts: Bidding, managing and dealing with the unexpected
• Project management
• The art of negotiation

How to Deal with Difficult People

This workshop will help you deal with difficult, demanding and ‘hard to please’ personalities. Whether staff, customers, colleagues or suppliers, learn how to get positive outcomes that work for you. Be assertive and increase your confidence when dealing with these people, understand different working styles and personalities and how to diffuse conflict while remaining professional under pressure.

How to Address Poor Performance

The issue of poor performance can be a challenge. This workshop will focus on helping managers identify poor performance in employees and the factors that contribute to it. Participants will be taken through a range of practical action steps to help remedy problems and monitor progress dealing with performance issues in a professional, practical and productive way.

Presenter: Deane Purdue
Time: 5.30pm – 8.30pm
Venue: BDO Spicers Gisborne, 1 Peel Street, Gisborne
Price: fully funded by NZTE for small to medium businesses.

How engaged and committed are your employees to achieve your organisation’s vision? Are they ‘going the extra mile’, or simply ‘turning up and going through the motions?’ This course discusses the ingredients of a compelling vision and identifies ways of achieving this through communication styles, appreciating others values, professional behaviours and effective teamwork. Leadership theories; styles and attributes form the platform for this interesting course.

This course will:

• Reinforce the essential qualities and values an effective leader in your enterprise needs to display
• Provide participants with an opportunity to debate the qualities and values an effective leader should display
• Explore the merits of different communication processes that contribute to building effective teams
• Provide effective ways to involve employees in decision making in their workplace
• Provide new ways to manage conflict and share decision-making
• Emphasise the need to develop new leaders and key individuals
• Investment

Presenter: Julie Nicholls & Ken McLean
Time: 9.00am – 4.30pm
Venue: TBA
Price: $70 + GST Members & Non-Members               

How to Negotiate Successfully

To negotiate well is a valuable business and life skill. At this workshop you will learn how to get the best possible outcomes from your negotiations. Gain some practical tips, tools and techniques to become skilful at preparing for, conducting and closing negotiations. Learn how to build profitable working relationships.

Protection plan :

Wills

• Enduring powers of attorney
• Business structure (overview)
• Risk and Resilience planning
• Gifting
• Statutory minefield including Property Relationship Act
• Taxation tips

Succession Plan:

• What it is and the benefits of strategic planning
• The Human Dimension (issues such as sibling rivalry, equal v equitable sharing of assets, retirement, communication and so much more)
• Realising potential of professionals

Exit Planning

• Starting with the end in mind
• Presentation of the business for sale
• Tips, ideas and threats for exiting your business with dignity, a profit and a decent cheque.

Traditional recruitment methods do not necessarily work as well as they used in a full employment market. Learn some innovative approaches to getting the best staff when it is an “employees” market.

Presenter: Carol McCormick
Time: 5.30pm – 8.30pm
Venue: BDO Spicers Gisborne, 1 Peel Street, Gisborne
Price: fully funded by NZTE for small to medium businesses.

A Serious programme for businesses wishing to raise their customer service standards.

• Equip staff with practical skills and knowledge
• Learn to handle difficult customers
• Understand the cost of a lost customer
• Exceed expectations
• Build Customer Loyalty
• Complete a five week action plan

Presenter: Suzy Alexander
Time: 8.30am – 5.00pm
Venue: TBA
Price: $425 plus gst

Provides participants with key skills for effective use of the telephone as a means of business communication.

• Gain rapport with customers
• Learn how to uncover customers needs
• Learn effective listening skills and the ability to ask open questions
• Gain an awareness of the importance of correct pronunciation, language and tone
• Learn how to effectively and efficiently deal with a wide range of telephone situations with confidence and pride

Presenter: Suzy Alexander
Time: 8.00am – 4.30pm
Venue: TBA
Price: $395 plus gst

Keep customers loyal by empowering staff with core customer service techniques and a "can do" attitude.

• Learn how to work in a team
• Communicate effectively
• Avoid assumptions and change customer perceptions for the better
• Listen actively and ask open questions
• Handle complaining customers and solve service related problems
• Recognise who the customer is both externally and internally

Presenter: Suzy Alexander
Time: 9.00am – 4.30pm
Venue: TBA
Price: $395 plus gst

• Choosing, using, abusing and even losing your business structure
• Sole Traders v Partnerships v Trusts v Companies
• Choosing wisely your trustees and company directors
• Some taxation tips and advice
• Gifting and deeds of acknowledgement of debts
• Purposes and benefits of the right business structure
• Lessons learnt from a lifetime accountancy and business adisory practitioner
• The impact of matrimonial relationship breakdown - the Property Relationship Act

Presenter: Deane Purdue
Time: 5.30pm – 8.30pm
Venue: BDO Spicers Gisborne, 1 Peel Street, Gisborne
Price: fully funded by NZTE for small to medium businesses.

A fantastic workshop for anyone in a service or sales position! Ideal for Retail, Cafe/Bar or Cellar Door....

• Add value by making add on sales and closing sales
• Understand the importance of knowledge, skills and attitude to make a sale
• Discover the stated and unstated needs of customers
• Increase sales by learning how to identify opportunities

Presenter: Suzy Alexander
Time: 8.30am – 12.30pm
Venue: TBA
Price: $265 plus gst