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Community surveys

Asking our district's residents if they are satisfied with Council's services, facilities and representation is a priority for Gisborne District Council. Each year we carry out an independent resident satisfaction survey to find out how well the community thinks we are doing.

The survey consists of telephone interviews with about 400 residents of Gisborne, throughout the district.

The results of the survey are included in our annual report performance measures for the various activities and also help prioritise Council's future planning.

2011 Community satisfaction survey

We commissioned Key Research to conduct our annual survey. A representative sample of 404 people from all across the district were surveyed in June for their views on Council services and facilities as well as our policies and overall direction.

Survey documents

2011 Community Satisfaction Survey - the full document (2.1MB 222 pages)

1. Representation Results(229kb) - mayor and councillors - approachability, consultation, decision making

2. Satisfaction and Usage of Services and Facilities(482kb) - 20 services and facilities provided by Council. 16 of these received the same or better levels of satisfaction with only 4 showing decreased levels of satisfaction (Council roads, Olympic Pool, dog control, parks and sports fields).

3. Contact with Council(434kb) - by phone, in person, writing, email, staff performance - helpfulness, reliability, communication, efficiency, follow-up, friendliness

4. Council Information(226kb) - information from Council, is the information enough

5. Rates and Spend Emphasis(147kb) - value of rates, facilities we should spend more on, less on

6. Quality of Life(187kb) - how safe is the city centre, safety priorities. Although almost half of respondents (48%) feel unsafe walking in the Gisborne city centre at night, this proportion has decreased by 8% since last year. Gisborne rates as a great place to live with 89% of those surveyed feeling that it is the same or better than it was 3 years ago - unchanged from last year.

8 Sample profile (842kb) - examples of major issues, library services, efforts to attract and expand business, Council roads, recycling collection, rubbish collection, Olympic pool, footpaths, control of dogs, sewerage system, water supply, parks and sportsfields, urban stormwater services, public toilets, Tairawhiti Museum, War Memorial Theatre, Lawson Field Theatre, information about events and attractions in the district, range of events and festivals, Tourism Eastland, planning, building and inspection services, contact with council, instances that led you to feel not very satisfied, Council should spend more on, less on, top safety priorities.

2010 Community satisfaction survey

The 2010 Communitrak™ phone survey asked 402 Gisborne district residents a series of questions about Gisborne District Council. The survey is carried out to gain an understanding of public perceptions of our services, facilities and representation.

The trends and outcomes identified are generally positive, with increased satisfaction with almost all of council's services and facilities, as well as staff and councillor performances.